Tech support

Talent & Partner AB - Stockholm - Publicerad: 2021-05-04 00:00:00

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Tech support
As a tech support your main responsibility is to ensure an easy and smooth onboarding process for our clients and that they quickly get help with whatever technical questions they may have. The tech lead is an important role where we with quick solutions on technical issues can maximise our revenue and ensure that our clients are satisfied with our services. It is important that implementations and advertising materials are implemented smoothly and as a tech support you’re responsible for the implementation projects and to improve the process to make it even more efficient. You will be working in all our platforms, DSP, Ad Server and DMP.

The technical support role is a part of the product organisation (who continuously develop our platforms) which means that you will work closely with Product Owners and Product Managers, both with investigations and evaluations of new technologies and future solutions as well as adding bugs and new features to the backlog that are discovered by you or the clients.

Some of your most important tasks are, but not limited to:
Test faulty advertising materials (mostly HTML5, but also video and native), ensure correct display on common browsers, that the creatives meets the site specs and that click-through works properly
Troubleshoot technical issues, both internally and externally.
Provide professional customer service to our sales team, accountmanagement team, and our clients
Create specialized reports through data base search: SQL Query
When needed provide ad specifications to clients, Account Managers, and sales
Create, manage and maintain publisher scripts when applicable
Upload creatives into our Ad Serving system
Support your colleagues by identifying client requirements for development projects
The work contains both working independently and in close collaboration with our customer teams.

Excellent multi-tasking skills and time management
Strong communication skills, verbal and written in both Swedish and English
Must be able to troubleshoot in real time.
Able to juggle multiple projects, to manage various data and ability to understand the parties of the adtech “eco-system”
We expect that you can read and understand code/scripts and write your own SQL queries
Prior experience of working with AdOps / adtech platforms and having a good understanding of the digital media industry

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